Easy! All orders of two or more boxes qualify for free US shipping!
We ship from New York state, just outside of Manhattan.
We strive to fulfill all orders as quickly as possible. Typically, orders placed before 3:00pm Eastern will ship next-business day. During holidays and periods of high order volume, it may take a day or two longer.
Our warehouse operates M-F, excluding major US holidays. If you have a question on your order status please email firstname.lastname@example.org with your order details.
We understand that shipping doesn't always go according to plan! Often times deliveries can be made to the wrong address or packages are lost in transit. Recently, we have seen in increase of occurances where USPS will mark items as delivered a full day earlier than they end up actually being delivered.
If your tracking information is showing as delivered but you have not received it, we ask that you wait 24 hours to see if it shows up, or if it was delivered to a neighbor by accident. If after 24 hours it has not been re-delivered we will surely dispatch a new package. Please email us at email@example.com with your order details.
Subscriptions and Account Management
To create a free account to expedite the checkout process, and to manage your subscription, please click here.
If you signed up for a subscription without creating an account first, you will need to create an account with the email you used when purchasing the subscription. Please create a free CogniTea account here. Once you login, you will see you subscription and can pause, change, or cancel your subscription.
If you already have a CogniTea account, please log in here to manage your subscription.
We'd be happy to set you up with a custom subscription package. Please email us at firstname.lastname@example.org with the products and frequency you'd like.
We hope you love our products as much as we do. If for whatever reason you are not satisfied, or you have an issue with your order, we will work to make it right. Just reach out to us at email@example.com with your order details and we'll take care of you.
Please feel free to email us anytime at firstname.lastname@example.org. We'd love to hear from you!